Terms and Conditions

 PAYMENT:

A deposit is required upon booking prior to any works commencing.

Payment should be made via BACS or card payment.

Customer understands that any ‘late payments’ may be subject to additional charges.

 

QUOTATIONS: 

End of tenancy is quoted via the assessment of property condition, number of rooms / bathrooms (shower rooms, en-suites etcetera.) & windows cleaning from inside only. 


Carpet, Curtains, Upholstery and household item cleaning is charged per room / item.
This takes into account the type of carpet, upholstery and curtains and the general condition of the carpet.
Carpet, upholstery and curtain type change the type of cleaning process that’s needed, which can mean longer or shorter cleans. Which in turn will affect the quotation. We also cannot offer guarantees on stain removal. 

 

Extras are not under the quoted estimated price. Such as: dish washing, carpet steam cleaning, removals, blinds cleaning, wall / ceiling / balcony / terrace / patio / garden cleaning are among some of the extras. These are priced separately and need to be requested. 

 

Quotation Changes may occur if it is evident more needs to be done in a property should the needs of the client change. 


EQUIPMENT:
Emergency clean will supply all cleaning products / equipment needed on the day. The only thing the client must provide is hot running water and electricity unless stated beforehand.

COMPLAINTS/CLAIMS:

The customer understands that poor service, damage, or theft must be reported within 24 hours from the service.

Emergency Clean UK require the presence of the customer or his/hers representative at the beginning and at the end

of the cleaning session as an inspection will be carried out and any corrections made, the same day.

Emergency Clean UK allows up to 5 working days to respond to a complaint.

Complaints must be reported on completion or within the following 24 hours of the cleaning service. Emergency Clean UK agrees to keep all customers’ information confidential.

 

CUSTOMER SATISFACTION:

Customer understands that he/she is not entitled to any refunds.

If the customer is not completely satisfied with the work carried out, Emergency Clean UK will re-clean any areas and items to the customer’s satisfaction. Therefore, the customer must allow the cleaning team to return. Customer or representative must be always present during a reclean. We reserve the right not to return a cleaner more than once.

 

CANCELLATIONS:

If keys are provided, access to the property must be possible without any special effort.

Customer agrees to pay the full price of one cleaning visit in case of a termination of the service if the customer has given less than one-week advance notice.


LIABILITY:

The Company shall not be liable under any circumstances for any loss, expense, damage, delay, costs or compensation (Whether direct or consequential) which may be suffered or incurred by the Clients arising from or in any way connected with:

  • - Its failure to carry out its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather conditions, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting.

  • - Late arrivals of Company operatives at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company operatives may arrive with a delay or the cleaning visit may be rescheduled.

  • - An existing damage to Clients property in the form of old stains/ burns/ spillages etc. which cannot be cleaned / removed completely by the cleaning operatives using the industry standard cleaning methods.

  • The Company shall not be liable for any damages worth £50.00 or less.

The Company shall not be liable for any odours arising during and / or after cleaning when this is due to factors such as, lack of ventilation, and / or appropriate heating.

The Company shall not be liable for the shrinkage of carpets as a result of natural fibre carpets being wet cleaned. The company shall ensure that the client is informed of this prior to proceeding and any issues arising subsequently shall be the sole responsibility of the Client.

  • The Company shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.


  • The Company reserves the right to not fall response where cleaning jobs are uncompleted due to third parties entering or being present at the premises during the cleaning process.